Municipal Law Enforcement and Licensing (MLEL) services play an important role in supporting community safety and protecting neighbourhoods. MLEL maintains standards that contribute to the quality of life of residents, businesses, and visitors.

We are developing a new Strategic Plan for Municipal Law Enforcement and Licensing Services, which will review how MLEL operates today and identify opportunities for improvement.

Your Voice Matters

As a resident or business owner in Kawartha Lakes, you have valuable firsthand insight into these important municipal services. We want to hear about your experiences, what is working well, the challenges you may have encountered, and your ideas and suggestions for improvement.

Your feedback will help the City:

  • identify opportunities to improve service delivery
  • enhance customer service
  • ensure that Municipal Law Enforcement and Licensing services continue to meet the needs of the community.
Survey feedback will be considered alongside a review of current services, operational needs and future growth. The project will also include input from City staff, Council and other interested parties. Together, this information will help build a plan for Municipal Law Enforcement and Licensing that is responsive, efficient and ready to serve a growing community.

The draft strategy is expected to be presented to Council in Winter/Spring of 2027.


About the Survey

This survey will take approximately 10 minutes to complete.

The City of Kawartha Lakes has engaged WSCS Consulting Inc. to conduct Service Delivery Reviews of the City’s Municipal Law Enforcement and Licensing Services.

City staff and authorized personnel from WSCS Consulting Inc. will have access to the raw survey data. Any information included in comments that could identify an individual will be removed from the reporting.

Please complete the survey before Thursday December 10, 2026.

Your participation will help shape recommendations for the future delivery of Municipal Law Enforcement and Licensing Services in Kawartha Lakes. On behalf of Council and Administration, thank you for taking the time to share your experiences, ideas, and feedback.

Privacy Statement

Personal information on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Kawartha Lakes takes all reasonable steps to ensure that personal information is treated confidentially and is used only for the purposes for which it was collected. Questions about the collection of this information should be directed to the City Clerk or Deputy-Clerk at clerks@kawarthalakes.ca.